Privacy & Legal Information

Privacy Policy

Introduction  

Akdeniz University Hospital (“we”, “our”, “us”) is committed to protecting the privacy and security of personal data collected through our website. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

Data Controller  

The data controller responsible for the processing of personal data is:

Akdeniz University Hospital  

Antalya, Türkiye

Personal Data We Collect  

We may collect the following categories of personal data:

- Identity information (such as full name)

- Contact information (email address, phone number, country)

- Appointment request details and medical-related information voluntarily provided by you

- Account information (login and authentication data)

- Technical data (IP address, browser type, device information)

- Cookie and usage data

We only collect personal data that is necessary for the purposes described in this policy.

Purposes of Processing  

Your personal data may be processed for the following purposes:

- Responding to contact form inquiries

- Managing appointment requests

- Providing international patient services

- Creating and managing user accounts

- Improving website functionality and user experience

- Ensuring website security

- Complying with legal obligations

Personal data is not used for automated decision-making or profiling.

Legal Basis for Processing  

Personal data is processed based on one or more of the following legal grounds:

- Your explicit consent

- Performance of a contract or pre-contractual steps

- Compliance with legal obligations

- Legitimate interests, provided that such interests do not override your fundamental rights and freedoms

Data Sharing and Transfers  

Your personal data may be shared only with:

- Authorized hospital personnel

- Relevant departments involved in appointment and patient coordination

- Service providers supporting technical infrastructure (hosting, security, analytics)

Personal data is not sold or shared for commercial purposes.

Where data is transferred outside of Türkiye or the European Economic Area, appropriate safeguards are implemented in accordance with applicable data protection laws.

Data Retention  

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. After this period, personal data is securely deleted or anonymized.

Data Security  

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

Cookies  

Our website uses cookies to improve functionality and analyze usage. Detailed information about cookie usage is provided in our Cookie Policy.

Your Rights  

In accordance with applicable data protection laws, you have the right to:

- Request access to your personal data

- Request correction or update of inaccurate data

- Request deletion of your personal data

- Object to or restrict processing

- Withdraw your consent at any time

- Submit complaints to the relevant data protection authority

Requests can be submitted using the contact information provided below.

Third-Party Links  

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy  

This Privacy Policy may be updated from time to time. Updates will be published on this page with the revised effective date.

Contact  

For questions or requests regarding this Privacy Policy or the processing of your personal data, please contact:

Akdeniz University Hospital